Managed Services

Our All-In-One managed services platform delivers the best value in managing client environments and provides fast support without interrupting the users. While traditionally, support has been rendered using siloed tools which in themselves add time to resolve issues in addition to interrupting the user by locking the machine during the session, our software allows us to troubleshoot problems with a dashboard and fix with real-time tools which do not interrupt the user while automatically recording the steps taken.

Managed services soit

What SOIT offers

At SOIT we offer a true IT partnership which delivers one monthly fee for your total IT support. Our solution is a comprehensive one managing devices, network, users, desktops, servers, security and data,

  • Managed IT Services Solution:

    • Customized solution to best support your business needs

    • Initial project to stabilize and baseline IT resources

    • 24x7 performance monitoring of your key devices, applications and IT resources

    • Remote and onsite maintenance services

    • Highest call priority over standard customers

    • Comprehensive reporting, analysis and consultation

    • Greater transparency into IT performance, trends and planning

  • Addresses:

    • Network and system stability and safety

    • Security plan and services

    • Desktop services

    • Helpdesk services for users

    • Data protection through backup solution

    • Effective planning for functionality, capacity and performance

    • Application support with 3rd party vendors

The SOIT advantage

Our offer to our customers is:

  • Total cost predictability

    • A single monthly fee gets you a complete IT solution

    • Lower total cost of ownership and management

  • System reliability and performance

    • Preventative maintenance reduces downtime impact and duration

  • Improved security

    • Minimise risk of intrusion, data theft and lost productivity

  • A complete, outsourced IT management solution

    • Focus on your core competence and not your network

    • Less than hiring an IT staff internally

 

 

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